New Delhi, June 16 -- Subhashree from Ponmalai Patti works at a computer services company near Trichy's Central Bus Stand, a crucial hub connecting surrounding areas. She is fortunate to live and work close to the bus stop, minimising her commute on foot. Yet, the state of public transportation in her city is a source of constant frustration. She often faces long wait times after 5:30pm, sometimes of an hour or more, despite both government and private bus services operating in the city.

In contrast, Vijay, a 21-year-old student from Thiruverumbur, has a different experience. His father drops him off daily, eliminating his need to walk to a bus stop. Buses on his route are frequent, running every 10 minutes. He generally expressed satisf...