India, April 27 -- AI Agents are revolutionising how businesses engage with customers, raising expectations and reshaping customer experience (CX) strategies across the APAC region. Powered by generative AI, these intelligent agents go beyond simply responding to queries-they solve problems and take autonomous actions, creating seamless, human-like interactions.

The impact is clear: AI agents are improving problem-solving, data analysis, and customer satisfaction, according to a report on CX trends. In fact, 76% of CX Leaders in the APAC region anticipate that within the next few years, 80% of customer interactions will be resolved without human intervention.

Unlike earlier customer service tools that followed scripted workflows, today'...