India, April 24 -- On 22 April 2025, UK-based retail giant Marks & Spencer fell victim to a cyberattack that disrupted core customer-facing services, including its Click & Collect system and contactless payments across stores nationwide. While M&S confirmed it was investigating the issue with the support of cybersecurity experts and the UK's National Cyber Security Centre, customers faced significant delays and service denials-a stark reminder of how a single breach can paralyze operations.

The company was quick to clarify that customer data had not been compromised, yet the incident raises deeper questions about the growing complexity of cyber threats targeting retail infrastructure. For Indian retailers-many of whom are undergoing aggr...