India, March 12 -- Exotel, a leader in AI-driven customer engagement solutions, has announced a successful collaboration with JSW MG Motor India, enhancing customer experience and operational efficiency. The integration of Exotel's unified communication platform has led to a 22% increase in customer engagement and an 85% feedback collection rate for the automotive giant.

By deploying a centralized cloud contact center, Exotel has streamlined JSW MG Motor India's communication ecosystem, integrating virtual numbers, real-time call monitoring, and automated feedback systems. This transformation has bolstered dealership credibility and improved customer interactions, ensuring a standardized and professional experience across its vast networ...