India, Oct. 16 -- EY has been looking at implementing intelligent automation (IA) within companies, with RPA as a backbone. Here, Simon Constance, Partner, People Advisory Services, EY, tells us more. Excerpts from an interview:

DQ: As the RPA market matures, more intelligent and powerful RPA solutions are making inroads. How has been the uptake from clients in this transformation journey? What is the starting point for Intelligent Automation (IA) within organizations?

Simon Constance : Intelligent automation is important, because this is not just about RPA, so that was the first wave. Really now, where the best clients have as a working is looking at end-to-end process change, looking at the whole operating model from a digital lens, a...