India, March 12 -- Throughout my career, I've witnessed firsthand how established companies often cling to methods and systems that once worked flawlessly but now struggle to keep up. Legacy businesses often carry the weight of outdated processes, fragmented technologies, and siloed teams-remnants of a time when being "state-of-the-art" meant having a robust CRM or a well-trained call center staff. While these systems were excellent in their prime, today they can feel sluggish, inefficient, and ill-suited for a world that demands instant, personalized engagement. The good news? We're on the cusp of a transformative shift: Agentic AI. It promises to go beyond incremental upgrades, reshaping how established companies engage customers and un...