India, June 16 -- In a significant advancement in enterprise automation, Freshworks announced a major upgrade to the Freddy Agentic AI Platform, a change that will transform how customer support and IT service teams work. Announced at its annual Refresh event, the next-generation Freddy does not just answer support queries. Instead, it resolves them independently.

Freddy's new capabilities range widely as there are actions that businesses perform daily that are normal to perform across multiple applications. With this release, Freshworks is betting big on agentic AI. This computing class of intelligent agent is designed not only to understand intent but to execute actions on behalf of human users autonomously and fully without human inte...