India, Feb. 10 -- The AI landscape is changing fast, with general-purpose AI models grabbing the headlines. However, according to Mehul Thakar, Senior Technology Manager R&D at Haloocom Technologies, the real value lies in deep industry specialization. Speaking from his experience of implementing voice bots across sectors, Thakar argues that while general-purpose AI can perform a variety of tasks, they lack the nuanced understanding required for industry-specific applications.

At Hexa, the focus has been on industry-specific AI, leading to significantly higher performance metrics. Data from their deployments show a 47% higher task completion success rate and 68% greater user satisfaction compared to general-purpose solutions. This succes...