India, Aug. 14 -- In a conversation with Rohit Kaila, Head of Technology and Site Leader at Wayfair India, we explore the strategic evolution of Global Capability Centres (GCCs) in India. Kaila provides an in-depth look into Wayfair's journey, detailing why the e-commerce giant chose Bengaluru for its second-largest tech hub. He shares insights on how Wayfair is leveraging India's top-tier talent, its unique approach to innovation, and the transformative impact of generative AI on its global operations.

Beyond the common goals of cost efficiency and talent acquisition, what are the two or three strategic propositions that Indian GCCs bring to global organisations? Indian GCCs have come in various forms, and many are for cost optimisation...