India, March 21 -- Unified communications as a service (UCaaS) and Artificial Intelligence (AI) working together is a potent tool for enhancing customer experience. Businesses now confront new problems in providing clients with individualised services due to the rapid evolution of technology. Additionally, clients of today demand a higher degree of personalisation than what is often offered in terms of customer care. By combining UCaaS and AI, businesses can leverage data to understand consumer needs better and use that information to offer tailored experiences that meet their expectations.

UCaaS is a cloud-based communication system that integrates different communication channels like voice, video, chat, email, and messaging into a sin...