New Delhi, July 3 -- Bengaluru: A designer dress is returned-only it's been swapped for a used T-shirt. In another case, fraudsters created fake accounts and dummy addresses to claim Rs.1.1 crore in refunds from Myntra, without returning a single product.

These aren't isolated incidents. E-commerce platforms say they're part of a fast-growing pattern of return fraud that's costing the industry thousands of crores.

As fraudulent claims surge, platforms are rethinking their once-liberal return policies-an issue that's quietly eating into margins and prompting course corrections across the industry. While genuine returns remain a core part of the online shopping experience, platforms say deliberate misuse-through false delivery claims or p...