New Delhi, June 6 -- A passenger travelling from Jaipur to Mumbai has accused IndiGo of poor handling and lack of support after he missed his flight -- a situation he says led to a business loss of Rs.2.65 lakh. Chayan Garg, who was headed to Mumbai for an important client meeting, shared his experience in a detailed post on LinkedIn. He claimed he arrived at Jaipur airport well in time for his early morning flight and cleared security by 5:10 AM.

"I was told boarding would begin in 10-15 minutes. The gate was full of people, so I quickly went to the washroom," he wrote. However, when he returned 12 minutes later, he was informed that boarding had already closed.

"I was literally surprised as the boarding was supposed to start, not end,...