New Delhi, Dec. 28 -- The Ministry of Civil Aviation (MoCA) on Sunday announced that its 24x7 Passenger Assistance Control Room (PACR), which was set up earlier this month to monitor and address issues faced by passengers in real-time, had resolved more than 13,000 grievances since becoming operational.

The update comes at a time when hundreds of IndiGo passengers, who had earlier faced flight cancellations, are still awaiting their refunds from the budget carrier.

A unified response mechanism, the PACR integrates officials from MoCA, the Directorate General of Civil Aviation (DGCA), the Airports Authority of India (AAI), and airline representatives for "on-the-spot" resolution of passenger complains.

The control room leverages the Air...