New Delhi, July 5 -- A video recorded inside a Canara Bank branch in Chikkamagaluru, Karnataka, has gone viral, once again sparking discussions about language use in public services. The clip shows a Kannada-speaking woman confronting a bank employee who could not assist her in the local language.

In the footage, the woman- who says she doesn't know English - questions why a Malayalam-speaking staff member is handling the counter. She asks, "Why is she here if she can't understand Kannada?" Meanwhile, the branch manager is seen speaking in Malayalam to another employee, as the customer demands an explanation for money being deducted from her account without any prior notice.

"She wasn't even cordial with me," the woman says in the video...