India, June 24 -- The year 2020 has been a roller coaster for everyone, whether you are an essential worker in healthcare or food supply, or you are an IT pro helping hordes of your company's workforce make the move from their offices to a work-from-home set up. At the helm of all this action are the organizational leaders -- the CEO, the CFO, and the CIO, to name a few. These leaders are the ones making both quick decisions like "do we move the workforce home right now," and longer-term strategic decisions like "how do we change our IT investments for an uncertain future for the months ahead."

The first moves were pretty drastic and quick as CIOs and other IT leaders enabled so many people to set up home offices. To prioritize the setup...