India, Aug. 20 -- In an exclusive and illuminating interview, Nitin Chandel, Group VP & India Country Manager, UKG, shares his expert perspective on the strategic evolution of Global Capability Centres (GCCs). Sareen, a seasoned technologist with a background at BNY Mellon, Microsoft, and Visa, provides a detailed look at how UKG's Indian operations have moved beyond a mere cost centre to become a pivotal hub for innovation.

The conversation reveals how the company is leveraging India's top-tier talent to drive its "AI-first" strategy, focusing on developing intelligent, AI-powered agents and addressing the unique needs of the global frontline workforce.

In India, with our headcount of around 4,000 employees, we do a bunch of things. We...