India, June 13 -- Imagine you are a small business owner. A potential customer calls, but you are busy. They do not leave a message. That's a lost lead, a lost opportunity. For years, powerful call-centre technology that could solve this was a luxury reserved for big corporations. That is, until Callerdesk entered the scene.

We sat down with Kaushal Bansal, the Co-founder of Callerdesk, on our latest podcast to hear the story of how a simple observation completely changed the game for thousands of Indian businesses.

Kaushal's journey started with a familiar sight: a solo entrepreneur juggling everything. Leads were slipping through the cracks because the cost of professional call management tools was "very huge" for small to medium ente...