India, Nov. 26 -- Microsoft's AI assistant, Copilot, will permanently cease functioning on the WhatsApp platform starting 15 January 2026. This move, which impacts millions of users who adopted the chatbot since its late 2024 launch, comes as a direct consequence of a platform policy update by Meta, the parent company of WhatsApp. The updated policy effectively bans all general-purpose Large Language Model (LLM) chatbots from using the WhatsApp Business API.

The Meta-owned platform is tightening its rules to prioritise the Business API for specific, customer service-oriented uses, such as bookings, sales, or order tracking, rather than serving as a distribution channel for open-domain conversational assistants like Copilot, ChatGPT, and ...