India, Feb. 14 -- Exotel, AI-enabled customer engagement platform, has formed a strategic alliance with Knowmax, a knowledge management leader in AI, to transform customer experience (CX). The association will enable enterprises to have easy access to real-time, actionable knowledge, thereby increasing operational efficiency as well as customer satisfaction.

By combining Exotel's cutting-edge customer engagement solutions with Knowmax's smart knowledge management platform, organizations can equip their CX teams with directed, context-specific insights. This allows the agents to handle inquiries more quickly, decrease errors, and provide a better customer experience.

Describing the alliance, Exotel COO Ishwar Sridharan said, "In an AI-fi...