India, July 14 -- In a conversation with Rajeev Singh, Group Senior Vice President and GTM head for the Apps and BPS global practice at NTT Data, we delved into the critical issue of technical debt, its immense financial implications, and how cutting-edge technologies like agentic AI are transforming its eradication.

Rajeev also shed light on NTT Data's strategic investments in India, their innovative Smart AI Agent Ecosystem, and the significant partnership with OpenAI.

Technical debt, a concept long understood by IT teams, is now a boardroom topic, signifying its broad implications. Consider the insurance industry: many large insurers still use COBOL or mainframe platforms for core processing. Onboarding new customers is not simple; i...