India, Jan. 24 -- The insurance sector stands at the crossroads of tradition and transformation, where legacy systems meet the demands of a digital-first world. In an exclusive conversation with Minu Sirsalewala, Executive Editor, Dataquest, Kirti Patil, Chief Technology Officer at Kotak Life Insurance, shares how the company is embedding innovation into its core while staying grounded in purpose, trust, and customer-centricity.

Not long ago, the insurance industry relied heavily on paperwork and in-person processes. Today, it's undergoing one of the most significant transitions in its history-driven by artificial intelligence, automation, and a shift to the cloud. Speaking with Minu Sirsalewala, Kirti Patil recounts how Kotak Life is le...