India, April 10 -- In an exclusive interview, Gunjan Kumar, Global Head of Digital Platforms and India Head for Wealth CDIO of NatWest, shares deep insights into the evolving landscape of banking technology. From the rise of AI and cloud computing to the challenges of modernizing legacy infrastructure, Kumar reflects on how regulatory compliance, cybersecurity, and talent upskilling are shaping the future of financial services.

Excerpts:

Gunjan Kumar: There are three key dimensions to this transformation.

The first is technology adoption. Historically, digital channels were secondary to in-branch or phone-based services. However, digital platforms have now become the primary method of engagement for most customers. This shift has been ...