India, May 29 -- In the ever-evolving landscape of digital transformation, a new frontier is emerging, one that promises to redefine the very foundation of customer experience (CX). Cisco's latest global study, "How Agentic AI Will Transform Customer Experience," offers a compelling look into this rapidly approaching reality. It presents agentic AI not just as another tool in the AI arsenal, but as a transformative force set to reshape how businesses engage, support, and retain customers.

Agentic AI is not traditional automation, it's intelligent, context-aware, and capable of autonomous decision-making with minimal human input. Unlike earlier generations of chatbots or scripted assistants, agentic AI systems can reason, remember, and ac...