India, Oct. 7 -- Tata Communications has announced the launch of its Voice AI platform, powered by Agentic AI, marking the introduction of a speech-to-speech customer engagement solution designed for enterprise use. The platform enables real-time decision-making, supports multilingual communication, and delivers sub-500 millisecond latency, setting a new benchmark in customer interaction technology. It allows for personalised, context-aware communication across channels, redefining how organisations, particularly in the financial sector, engage with their customers.

Developed to meet the needs of enterprise-scale fintech applications, the Voice AI platform is underpinned by Tata Communications' global voice network and its Agentic AI eng...