India, Aug. 28 -- SquadStack.ai has announced the successful implementation of its Humanoid AI Agent Stack in partnership with STAGE, a regional over-the-top (OTT) platform in India. The integration has led to notable improvements in STAGE's customer support operations, including 55% call deflection, 86% customer satisfaction (CSAT), and a 70% reduction in support-related costs within six weeks of deployment.

The collaboration was initiated during a period of rapid growth for STAGE, a platform delivering hyperlocal content in Haryanvi, Rajasthani, and Bhojpuri. The platform's increasing user base had resulted in a significant rise in support requests, particularly concerning payment issues and refund enquiries. Limited staffing capacity ...