India, June 2 -- In an effort aimed at India's fast-growing micro, small, and medium enterprises (MSME) sector, Sinch India rolled out Sinch Converse, a new omnichannel customer engagement platform designed to help small businesses simplify communication, scale operations, and boost customer satisfaction without needing complex IT systems. The platform is now available for MSMEs across India, with cloud-based deployment ensuring pan-India accessibility.

Sinch Converse is a Communication Platform-as-a-Service (CPaaS) solution built to allow businesses to manage interactions across multiple channels, including WhatsApp, SMS, and RCS, from a single, easy-to-use dashboard. The platform is part of Sinch's broader strategy to enable digital-fi...