India, July 4 -- Amid increasing regulatory scrutiny of telecom operations in India, enterprises are re-examining the resilience and compliance of their contact centre infrastructure. In response, Simple2Call, a US-based Contact Centre-as-a-Service (CCaaS) provider, has introduced its AI-enabled, private cloud-hosted Contact Centre Suite (CCS) in India, tailored to meet evolving regulatory and operational requirements.

The launch follows stricter enforcement actions by the Department of Telecommunications (DoT), which has imposed penalties and issued shutdown notices to providers operating without appropriate licences. In August 2024, several Indian organisations experienced communication disruptions lasting up to ten days due to their v...