India, April 2 -- In an era where digital connectivity defines economic progress and social well-being, seamless telecom services are no longer a luxury but a necessity. The proliferation of digital payments, online education, e-commerce, and remote work has made telecommunications infrastructure the backbone of India's digital economy.

Even with the rapid expansion of networks and the rollout of 4G and 5G services, a significant gap persists between consumer expectations and the actual quality of service. This disparity is particularly evident in frequent call drops, inconsistent Internet speeds, and customer service inefficiencies. The CyberMedia Research (CMR) and Voice&Data Telecom Service Quality survey sheds light on these gaps, re...