India, Jan. 19 -- Krisp has appointed Vimal Nair as Chief Growth Officer, India, as the company expands its footprint in the country's business process management (BPM) market.

India continues to play a central role in global customer support operations, where voice remains the primary channel for delivering customer experience at scale. As enterprises place greater emphasis on clarity, consistency and agent productivity, voice-based artificial intelligence is increasingly becoming part of core BPM infrastructure.

In his new role, Nair will focus on expanding and deepening partnerships with business process outsourcing (BPO) and BPM providers, as well as with technology teams involved in developing next-generation voice delivery systems...