India, Oct. 30 -- HCLSoftware and Microsoft have announced a global collaboration aimed at delivering HCLSoftware's unified XDO blueprint to joint customers through the integration of Microsoft Azure and its AI capabilities.

In today's complex digital landscape, business success increasingly depends on the seamless connection between customer experience (X), data insights (D), and operational efficiency (O). HCLSoftware's XDO blueprint seeks to accelerate digital transformation by creating cohesive customer journeys, where intelligent, data-driven operations anticipate needs and enable more personalised, consistent interactions across every touchpoint.

"With the XDO blueprint, we're retrofitting AI onto legacy systems to create a unifie...