India, April 17 -- A leading private sector bank in India has adopted Airtel IQ True Delivery to address significant communication challenges, aiming to improve customer experience and operational visibility. According to Airtel, the bank had been facing persistent issues with the timely delivery of essential messages such as transaction alerts and One-Time Passwords (OTPs).

Airtel Business stated that customers were not consistently receiving critical notifications, which affected their ability to complete banking transactions or online payments smoothly. Despite working with multiple SMS aggregator partners, the bank lacked clear insights into delivery volumes, delays, or message failures. Additionally, it continued to incur charges fo...