India, May 30 -- At the 2025 edition of the Telecom Leadership Forum, Arvind Bali-Vice Chairman of GTS Tech Labs and former CEO of the Telecom Sector Skills Council-delivered a keynote address that shifted the spotlight from traditional telecom infrastructure to the rapidly growing domain of Communications Platform as a Service (CPaaS). Drawing from his rich experience across telecom, technology, and education, Bali emphasised the pivotal role of CPaaS in shaping the future of digital communication, business, and consumer engagement.

Bali began his address by challenging conventional views of telecom, stating:

"In the industry, we all know about towers; we know about fiber networks. but there is also a very big part of business which is...