India, Feb. 11 -- As part of its efforts to address spam and fraud, Airtel has introduced an AI-based Fraud Alert system designed to provide real-time protection against One-Time Password (OTP)-related banking fraud.

Fraudsters often exploit the urgency associated with OTPs used for routine services, such as deliveries, to persuade customers to share banking transaction OTPs. This can result in unauthorised access to bank accounts.

Airtel's system is designed to identify potentially risky situations and issue alerts to customers. When a banking OTP is detected during a call that may indicate suspicious activity, the network triggers a warning, advising the customer of the potential risks of sharing or consenting to the delivery of a ban...