Nigeria, Jan. 23 -- ValueJet has introduced a new artificial intelligence-powered customer service tool designed to make air travel easier for passengers, marking a major digital shift for the Nigerian airline.



The carrier announced that the technology, named VIKI, was unveiled in Lagos and is being positioned as Africa's first full-scale AI digital concierge for airline customer support.

The system is built to help passengers handle key travel tasks quickly, including booking flights, changing reservations, checking in online, receiving real-time travel updates, and getting travel information through messaging platforms such as WhatsApp and Telegram.



The News Chronicle gathered that VIKI is designed to reduce stress around comm...