Dhaka, Jan. 26 -- An Indian consumer court has directed Air India to pay compensation to two passengers over what it described as a "horrible" travel experience on a Delhi-New York flight, citing mental agony and harassment caused by substandard onboard conditions.

The District Consumer Disputes Redressal Commission in New Delhi passed the order on January 14. The airline was held responsible for failing to provide facilities for which passengers had paid a substantial fare.

Earlier, Shailendra Bhatnagar and his daughter, who traveled on an Air India Delhi-New York-Delhi service in September 2023 on economy class tickets, filed the complaint.

According to the complainants, the aircraft was in an "obnoxious" condition, with broken seats...