New Delhi, Dec. 18 -- Tata Consultancy Services has announced the expansion of its partnership with Aviva, the UK's leading Insurance, Wealth and Retirement provider. The end-to-end policy administration services will now expand to cover more than 6.5 million policies, to be managed by TCS' FCA-regulated subsidiary, Diligenta UK, on behalf of Aviva.
Aviva has selected TCS for an additional portfolio of Life Insurance business, enabling similar transformed services, experiences, and outcomes for Aviva's customers. This partnership enable a customer-centric approach to digitisation at an enterprise level, which is centred around New Consumer Duty Principles to ensure positive outcomes for customers. This includes self-service capabilities for customers, digitally powered service delivery centres, and a simplified technology landscape.
"Our enduring partnership with Aviva, established on mutual trust and commitment over many years, has continually strengthened and delivered a better experience for customers," said R Vivekanand, President, BFSI Products & Platforms, TCS. "We continue to invest in our TCS BaNCS platform and services to stay ahead in the fast-changing tech landscape, as we strive to enhance end-to-end customer experience benchmarks within the UK Life and Pensions industry."
TCS leverages its BaNCS platform and contextual knowledge to improve service quality and enhance the experience for all stakeholders, including policy holders, advisers, and operational staff. These initiatives enable faster resolutions, improved access to information, and better outcomes for customers.
Diligenta has migrated several million policies to its digital platform, TCS BaNCS, to enhance experiences and outcomes for end customers. Residing on a digital core, TCS BaNCS for Life Insurance and Pension supports a conversational interface to guide users through their business journeys.
Published by HT Digital Content Services with permission from TechCircle.