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Bandhan Life CTO bets on AI as 80% of non-medical policies get same-day approval

New Delhi, Aug. 19 -- Bandhan Group-owned private life insurer Bandhan Life Insurance is expanding artificial intelligence (AI) beyond underwriting into policy persistency, complaints, claims and agen... Read More


India GCCs become command centres for AI-led customer service

New Delhi, Aug. 18 -- With up to half of customer-service interactions carrying the potential for self-service, multinational companies are turning to their India GCCs to move AI beyond scattered chat... Read More


Sonata Software appoints Hariprasad Rebala as chief AI officer

New Delhi, Aug. 18 -- Bengaluru-based IT services company Sonata Software has appointed Hariprasad Rebala as its chief AI officer as it seeks to embed artificial intelligence across its operations and... Read More


Companies will cut AI pilots that fail to show returns: Gnani.ai CEO

New Delhi, Aug. 17 -- Indian enterprises are entering a more demanding phase of artificial intelligence adoption, with boards increasingly scrutinising deployments for measurable gains in revenue, cos... Read More


CitiusTech elevates Dhaval Shah as acting CEO; Shyam Karunakaran named president

New Delhi, Aug. 17 -- Healthcare technology services company CitiusTech has elevated Dhaval Shah to acting chief executive officer and appointed Shyam Karunakaran as president, effective immediately, ... Read More


Genesys International appoints former TechM exec Nikhil Alulkar as CEO

New Delhi, Aug. 17 -- Alulkar will lead the geospatial technology company's expansion into enterprise markets and scale its AI-led mapping and digital twin platforms Genesys International Corporation... Read More


How AI-led contact centres are transforming healthcare experience at scale

New Delhi, Aug. 17 -- As healthcare reaches its own AI-driven inflection point, one part of the sector is transforming rapidly: the healthcare contact centre. This shared service is shifting from its ... Read More


TCS launches agentic AI platform for clinical trials and drug safety workflows

New Delhi, Aug. 17 -- Indian IT services major Tata Consultancy Services (TCS) has launched an enterprise agentic AI platform aimed at helping pharmaceutical companies automate clinical development an... Read More


It's a wrap: News this week (Aug 10-14)

New Delhi, Aug. 14 -- Artificial intelligence infrastructure, cloud modernisation and digital transformation dominated India's enterprise technology landscape this week. Key developments included Lars... Read More


Hinduja Group to invest Rs.2,500 crore in Tamil Nadu's clean tech, mobility sectpr

New Delhi, Aug. 13 -- Indian conglomerate The Hinduja Group plans to invest Rs.2,500 crore in Tamil Nadu across renewable energy, electric mobility and associated infrastructure, expanding its presenc... Read More