Exclusive

Publication

Byline

India GCCs become command centres for AI-led customer service

New Delhi, Aug. 18 -- With up to half of customer-service interactions carrying the potential for self-service, multinational companies are turning to their India GCCs to move AI beyond scattered chat... Read More


Companies will cut AI pilots that fail to show returns: Gnani.ai CEO

New Delhi, Aug. 17 -- Indian enterprises are entering a more demanding phase of artificial intelligence adoption, with boards increasingly scrutinising deployments for measurable gains in revenue, cos... Read More


CitiusTech elevates Dhaval Shah as acting CEO; Shyam Karunakaran named president

New Delhi, Aug. 17 -- Healthcare technology services company CitiusTech has elevated Dhaval Shah to acting chief executive officer and appointed Shyam Karunakaran as president, effective immediately, ... Read More


Genesys International appoints former TechM exec Nikhil Alulkar as CEO

New Delhi, Aug. 17 -- Alulkar will lead the geospatial technology company's expansion into enterprise markets and scale its AI-led mapping and digital twin platforms Genesys International Corporation... Read More


How AI-led contact centres are transforming healthcare experience at scale

New Delhi, Aug. 17 -- As healthcare reaches its own AI-driven inflection point, one part of the sector is transforming rapidly: the healthcare contact centre. This shared service is shifting from its ... Read More


TCS launches agentic AI platform for clinical trials and drug safety workflows

New Delhi, Aug. 17 -- Indian IT services major Tata Consultancy Services (TCS) has launched an enterprise agentic AI platform aimed at helping pharmaceutical companies automate clinical development an... Read More


It's a wrap: News this week (Aug 10-14)

New Delhi, Aug. 14 -- Artificial intelligence infrastructure, cloud modernisation and digital transformation dominated India's enterprise technology landscape this week. Key developments included Lars... Read More


Hinduja Group to invest Rs.2,500 crore in Tamil Nadu's clean tech, mobility sectpr

New Delhi, Aug. 13 -- Indian conglomerate The Hinduja Group plans to invest Rs.2,500 crore in Tamil Nadu across renewable energy, electric mobility and associated infrastructure, expanding its presenc... Read More


Enterprise AI's next bottleneck lies beneath the model

New Delhi, Aug. 13 -- Data limitations, regulatory complexity and cloud economics are pushing Indian enterprises to redesign the infrastructure supporting their AI ambitions. Nearly seven in ten India... Read More


KPMG India, Zoho target mid-market and large firms with cloud, AI offerings

New Delhi, Aug. 12 -- The firms will jointly offer consulting, implementation and managed services as mid-sized and large enterprises look to replace fragmented technology systems with integrated clou... Read More