New Delhi, April 30 -- Infosys has announced a new partnership with Yorkshire Building Society to support the UK-based financial institution's ongoing digital transformation. The collaboration is aimed at upgrading the society's banking services through the adoption of more modern, mobile-first and data-enabled systems. This initiative is expected to bring significant changes to how the society serves its members across mortgage, commercial, and savings products.
Yorkshire Building Society, one of the largest member-owned financial organisations in the United Kingdom, is working towards a long-term digital strategy with an eye on 2030. The plan focuses on improving customer and employee experiences by streamlining operations, adopting new technologies and preparing the organisation for future growth. The society has made it clear that the transformation is not just about technology, but also about enhancing the quality of service and maintaining a strong human connection in its interactions with members.
Under this agreement, Infosys will offer its experience in the financial services sector, using tools such as cloud computing, artificial intelligence, data analytics and cybersecurity solutions to upgrade the society's digital infrastructure. The goal is to modernise core systems, increase operational efficiency, improve member engagement, and provide better scalability to support future business demands.
Patrick Connolly, Director of Change Delivery at Yorkshire Building Society, said the partnership marks an important milestone in the society's development. He noted that the decisions being made now will influence the organisation's direction for years to come. Connolly highlighted the importance of combining digital advancements with a personal approach to customer service. He also pointed out that the transformation includes practical investments such as faster payments and strengthened security measures to meet the changing expectations of members.
Dennis Gada, Executive Vice President and Global Head of Banking and Financial Services at Infosys, stated that the company is fully committed to helping Yorkshire Building Society meet its digital transformation objectives. He emphasised Infosys' intention to use its broad technology expertise to assist in creating more efficient, user-friendly digital channels and improving overall member experiences. Gada added that the partnership demonstrates Infosys' ability to deliver meaningful technological improvements that align with the long-term goals of its clients.
The collaboration represents a broader trend in the financial services sector, where traditional institutions are increasingly turning to technology partners to remain competitive, improve service delivery, and adapt to changing consumer needs. With the support of Infosys, Yorkshire Building Society hopes to build a more resilient and forward-thinking organisation that continues to serve its members effectively well into the future.
Published by HT Digital Content Services with permission from TechCircle.