New Delhi, May 27 -- Coforge, a digital services provider, has announced a partnership with Nylas, a US-based communication APIs provider, to enhance customer communication and scheduling within the Salesforce platform.
This collaboration aims to help businesses improve how they manage customer interactions by integrating scheduling and messaging functions directly into Salesforce.
The core of the solution is the use of Nylas' APIs, which provide access to email, calendar, and scheduling functions. These APIs allow Salesforce users to automate tasks such as sending emails, scheduling meetings, and managing calendars without switching between multiple tools. With this integration, customer communication becomes part of the Salesforce workflow, reducing manual input and improving accuracy. The integration also supports intelligent workflow automation.
Nylas' APIs support OAuth-based authentication, webhooks for real-time updates, and support for major email and calendar providers, including Gmail, Outlook, and Microsoft Exchange. The system is designed to handle high-volume communication securely, meeting enterprise-grade compliance standards. This means organizations can safely manage large-scale communication while maintaining data integrity and privacy.
By embedding Nylas' technology into Salesforce, Coforge is offering a technical solution aimed at improving the way businesses manage communication and time. It supports efficiency, data synchronization, and better control of customer interactions, all through programmable interfaces that work behind the scenes.
Vinay Rawat, SVP, Salesforce and DPA business, Coforge said, "By embedding Nylas' capabilities into Salesforce, we are equipping organizations with smarter scheduling, richer insights, and automation-led communication workflows that transform their CRM into a strategic growth enabler."
Christine Spang, Co-Founder & CEO, Nylas, said, "This collaboration will empower businesses to transform their customer communication and scheduling processes, delivering exceptional experiences that drive growth."
Published by HT Digital Content Services with permission from TechCircle.