New Delhi, Dec. 22 -- Mumbai-headquartered AI-led business process management firm 1Point1 Solutions has signed a definitive share purchase agreement to acquire Netcom Business Contact Center S.A., a Costa Rica-based BPM company, as it steps up its overseas expansion and inorganic growth strategy.
The transaction, which involves the acquisition of 100% equity in Netcom, is valued at $33.37 million. This includes an upfront payment of $25.41 million and an estimated earn-out of $8.25 million, linked to post-closing EBITDA performance and excess working capital adjustments. Transaction-related costs are expected to be about $1 million. The deal is targeted for completion on or before 31 March 2026.
The acquisition is expected to nearly double 1Point1's FY27 topline and significantly strengthen its presence across North, Central and Latin America. Netcom operates delivery centres in Costa Rica, Colombia and Panama, adding to 1Point1's global footprint and enhancing its ability to serve clients in regulated customer experience (CX) environments, particularly in banking and financial services.
"The acquisition of Netcom strengthens our North, Central and Latin America footprint and expands our BFSI presence across continents," Akshay Chhabra, chairman and managing director of 1Point1 Solutions, said. "This positions 1Point1 for accelerated growth, unlocking new opportunities to deliver differentiated value to its expanding customer base, while underscoring our commitment to building a next-generation BPM leader amid rising demand for intelligent, AI-powered outsourcing solutions."
Founded as a provider of AI-driven BPM services, 1Point1 has been positioning itself as an AI-first, human-intelligence-led CX and BPM player. The Netcom acquisition is expected to deepen its domain expertise in banking and financial services while improving delivery resilience, responsiveness and compliance across geographies.
Following the acquisition, 1Point1 plans to roll out its GenAI-enabled platforms across Netcom's delivery centres to improve process efficiency, quality assurance and compliance. The company said it expects to sustain EBITDA margins in the 25-30% range, even as it continues to invest in technology, talent and further acquisitions.
The deal builds on a series of inorganic moves by the company in 2025. In June, 1Point1 acquired a majority stake in a deep-tech firm to integrate its no-code, AI-powered automation platform into its BPM framework. The integration, aimed at optimising customer management and back-office operations, was slated for completion by 30 September 2025.
Earlier, in January 2025, 1Point1 signed a term sheet to acquire a US-based healthcare revenue cycle management (RCM) company for $45 million. That proposed acquisition is expected to add nearshore delivery centres in Uruguay and the Dominican Republic, along with offshore operations in the Philippines.
With the Netcom acquisition, 1Point1 is seeking to position itself as a differentiated, scalable global CX partner, combining disciplined acquisitions with organic growth to drive long-term value creation.
Published by HT Digital Content Services with permission from TechCircle.