Srilanka, July 20 -- Walk into any supermarket in Colombo today, and you'll see a glimpse of tomorrow - self-checkout counters, digital loyalty apps, and smart inventory systems. From billing to back-end logistics, Artificial Intelligence (AI) is transforming how modern retail operates. The question on many minds from cashiers to C-suite executives is this: Will AI replace humans in stores?

While technology is undeniably advancing at a rapid pace, the answer is more nuanced. The short version? AI will not replace humans, but it will redefine their roles.

Let's unpack why with a distinctly Sri Lankan lens.

Efficiency meets empathy

AI brings speed, accuracy, and data-driven insights into retail ecosystems. Supermarket chains in Sri Lank...