India, Nov. 11 -- This article originally appeared on https://www.alarisworld.com/en-in

Back-office operations better serve more than a half million customers with faster, cost-effective onboarding

The client

A leading life Insurance company, Bangalore, India

The Challenge

Based in Bangalore, a leading life insurance company has been catering to the insurance needs of more than half a million customers across India since 2001. The company currently has more than 2,500 employees managing the growing clientele.

All processing of new applications and managing database of claims typically begins with capturing essential information from paper forms. Every piece of confidential information such as signatories and photographs have to be a...