India, Sept. 18 -- Tata Consultancy Services (TCS) a global leader in IT services, consulting, and business solutions, has partnered with Vodafone Idea to transform their business support system (BSS) through an AI-driven and future ready platform. The five-year engagement will help India's leading telecom service provider unlock new capabilities in customer experience by deploying a next-gen platform focused on intelligence, automation, personalization and accelerated launch of new product and services.The transformation will be anchored on TCS' flagship products - TCS HOBSTM and TCS TwinXTM. TCS HOBS will provide the digital backbone for business support systems, driving agility, stability, and seamless integration across customer touchpo...