India, April 28 -- RateGain Travel Technologies (RateGain) announced the launch of UNO VIVA, the first CRS integrated AI voice agent built for hotels.UNO VIVA is an AI agent built on UNO'RateGain's AI-powered hotel commerce platform designed to streamline and optimize the reservation journey for hotels. Designed to be deployed independently or with CRS, UNO VIVA manages reservation-related calls with high efficiency and responsiveness.Built on top of an automatic speech recognition system with multi-lingual capabilities to manage 18+ languages, it ensures that every guest inquiry is addressed promptly and accurately, enhancing customer satisfaction and operational efficiency.Nearly 90% of inbound calls in hotels are repetitive, yet inconsis...