OCBC rolls out in-app calls for business and retail banking customers as anti-fraud push continues
Singapore, Nov. 26 -- OCBC is introducing in-app calls on its digital banking apps, providing stepped-up convenience to customers, especially those who travel outside Singapore, while strengthening protection against fraud. The ability to make in-app calls to the bank's contact centre will be available to retail banking customers progressively from November 2025 on the OCBC app, after the successful rollout for business banking customers in June 2025 on OCBC Business app. In-app calls will not incur International Direct Dialling (IDD) charges.The bank expects in-app calls to be especially valuable to customers who need urgent assistance while abroad, such as in cases of suspected credit card fraud or account security concerns. OCBC's data s...
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