China, Sept. 9 -- Huawei's SmartCare and Business Support Systems solutions have received top marks from IDC, a leading research and consulting firm, earning a spot in the "Leaders" quadrant of the firm's IDC MarketSpace assessment of technology vendors ("IDC MarketScape: Worldwide Customer Experience Platforms for Telecommunications 2025 Vendor Assessment" (Doc # US52580525 , August 2025).According to the IDC MarketScape, the telecom industry is at a crossroads, where basic connectivity is seen as a utility with limited room for differentiation. Improving customer experience is telcos' #1 means of achieving competitive differentiation. Leveraging AI and big data analytics is a core requirement and significant differentiator among suppliers...