Germany, Aug. 12 -- SAP SE announced that Henkel AG & Co. KGaA, a leader in adhesives, sealants and consumer goods, and SAP have codeveloped a solution using SAP AI Services to streamline and enhance the returns and exchanges process.The custom-built solution will enhance Henkel's dispute management process by automating the indexing and classification of claim-related documents, setting a new industry standard for customer satisfaction and operational efficiency.The custom solution, referred to as financial and supply chain management deduction and dispute management indexing (FSCM DDM Indexing), leverages SAP AI Services to automatically process and extract relevant information from customer claim documents. By embedding SAP AI Services i...