Fujitsu to develop new chatbot for Japan Pension Service
Japan, Nov. 5 -- Fujitsu announced that it has started the development of a new AI chatbot service for the Japan Pension Service, integrating generative AI into its existing chatbot for pension-related consultations and inquiries. The new service, which will commence in April 2026, is designed to significantly improve response quality and user satisfaction, while streamlining staff operations.The generative AI, delivered through a Fujitsu's Uvance offering that aims to optimize communication between consumers and businesses, will primarily be used to draft Q&A data for inquiry responses [1]. Starting in April 2026, the service will also introduce multilingual support for English, Chinese, Korean, Portuguese, Vietnamese, and Tagalog, alongsi...
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