India, Dec. 10 -- IndiGo's spectacular meltdown in the first week of December left people stranded across the country. I was attending the media drive of the Tata Sierra in Chandigarh last weekend and many of my friends had severely delayed flights or cancelled flights. And stories of weddings and holidays being ruined filled social media.

But airlines can have meltdowns, earlier this year when operations were severely restricted at Delhi Airport due to fog, planes and passengers found themselves all over the country. And this is not just an Indian thing, across the world, every so often an airline has a massive flight meltdown. Sometimes triggered by weather, sometimes by strikes or sometimes by software.

It is possibly true that IndiG...