India, May 1 -- Despite all the hype about digital transformation, most businesses are still struggling with an uncomfortable fact-systems do not communicate with each other as well as they could, and therefore the digital infrastructure does not propel the organization as a unified entity. Companies spend a lot on enterprise applications, but workers end up cobbling together workflows by hand, shuffling data between systems, and coping with duplicate tasks. This friction not only slows work, but it affects employee experience, decision-making, and ultimately business results.

The work today is so dynamic that organizations have to facilitate new interactions and process innovations at rapid speed. Most often, the inflexibility of inform...